Coaching

Coaching and advice

Advice and coaching - Hospitality / Catering

Inter/intra company coaching

In recent years, the recruitment of catering and hotel staff has become something difficult, and finding qualified staff is no longer easy.

The personnel recruited are often young people or people without much professional experience.

However, they represent the image of the establishment, and their way of being and their know-how greatly affect the brand image of the company.

Because it is important to offer a suitable and professional service to customers, we have set up dedicated support for each type of service.

In order to professionalize the staff and provide them with the technical skills they need, and to overcome a lack of knowledge, we are committed to coaching and helping these future professionals in their efforts to help them progress and offer the best of themselves.

Advice and training

Each sector and each service of a hotel or restaurant has its own specificities that must be known, in order to provide answers and a way of being appropriate to each request, to each client.

Inappropriate behavior on the part of an employee or a poorly mastered or unknown task can harm the reputation and seriousness of the establishment.

We have set up internal training, in order to support each employee in his task, in his mission, so that he acquires the right gestures and the right attitudes, adapted to his workstation, so that he acquires the skills inerrant professionals at his post. It will thus return a positive image and will bring any satisfaction to the customers playing on the image of the company, the seriousness of the establishment.

Professionalization

The hotel and catering professions lead us to meet and rub shoulders with different types of people, different personalities and we must be able to react and act in a professional manner, in order to bring satisfaction and respond positively to all requests from an increasingly demanding clientele.

The risks of conflict are regular, and the answer to be given is not always obvious, because you have to know how to control yourself, and remain professional in your reactions and remain courteous whatever the situation.

We offer intra-company coaching sessions to prepare you for different forms of behavior in order to provide the best possible response in any stressful or unusual situation or context.